1. Introduction

These Terms and Conditions govern all services provided by Micro Fix (“the Company”) relating to the diagnosis, repair, maintenance, and handling of consumer and industrial electronic devices.

By submitting a device or using our services, you (“the Customer”) agree to be bound by these Terms.

These Terms comply with applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act.

2. Electronic Device Drop-Off and Booking Clause

2.1 Appointment Requirement
All device drop-offs are strictly by appointment only.

2.2 Residential Address and Security Estate Access
The Company operates from a residential address within a security estate:

• Walk-ins without a confirmed booking may result in no representative being available for intake  
• No access to the property after official trading hours

2.3 Preferred Booking Times

• Bookings are preferred before 13:00 (1 PM) on weekdays
• Other times subject to prior arrangement

2.4 Late or Missed Appointments
The Company may reschedule missed or late appointments.

2.5 Handover Responsibility
Devices must be handed directly to an authorised representative during office hours.

3. Diagnostic Fee Clause (Pre-Inspection)

3.1 Diagnostic Fee Requirement
A diagnostic/assessment fee may be charged prior to any inspection, fault-finding, or disassembly of a device.

3.2 Disclosure and Acceptance (CPA Compliance)

• The diagnostic fee will be clearly communicated to the Customer in advance
• No diagnostic work will proceed without the Customer’s explicit approval
• The Customer will be informed whether the fee is:
• Fixed; or
• Variable depending on device type or complexity

3.3 Purpose of Diagnostic Fee
The diagnostic fee covers:

• Technical assessment
• Fault identification
• Preparation of repair quotation and/or report

3.4 Non-Refundable Nature

• The diagnostic fee is non-refundable once diagnostic work has commenced, regardless of whether:
• The Customer proceeds with repair; or
• The device is deemed uneconomical to repair

3.5 Inclusion or Waiver

• The Company may, at its discretion, waive or credit the diagnostic fee toward the final repair cost, provided this is agreed upfront.

3.6 Compliance with Consumer Protection Act 68 of 2008
This clause ensures:

• Transparency in pricing
• No work performed without consent
• Fair and reasonable charges in line with CPA requirements

4. Damage Report for Electronic Device Insurance Claims Clause

4.1 The Company may provide diagnostic reports for insurance purposes upon request.

4.2 Reports:

• Based on visible inspection and testing
• Reflect condition at time of assessment only

4.3 No guarantee of claim approval.

4.4 Additional testing may incur fees.

5. Shipment of Electronic Devices Clause

5.1 Customers must package devices securely.

5.2 Devices are transported at the Customer’s risk unless agreed otherwise.

5.3 Couriers are independent third parties.

5.4 Transit damage must be reported within 48 hours.

6. Consumer Uncollected Repairs Policy

6.1 Customers will be notified upon completion.

6.2 Collection required within 30 days.

6.3 Storage fees may apply after 14 days.

6.4 Devices uncollected after 90 days may be sold or disposed of.

6.5 Outstanding costs remain payable.

7. Repairs, Warranties, and Liability

7.1 Quotes are estimates unless confirmed.

7.2 Repairs require approval.

7.3 Limited warranty applies to parts and workmanship only.

7.4 CPA rights remain unaffected.

8. Data Protection and POPIA Compliance

8.1 The Company complies with the Protection of Personal Information Act (POPIA).

8.2 Personal information collected includes contact and device details.

8.3 Used for service delivery and legal compliance.

8.4 Reasonable safeguards are implemented.

8.5 Customers must back up data; no liability for data loss.

8.6 Devices may be reset during repair.

9. Google Reviews, Other Platforms, and Feedback Clause

9.1 Customers may leave reviews on public platforms.

9.2 Feedback may be used by the Company.

9.3 The Company may respond or report unlawful content.

9.4 Customers must not post false or abusive content.

10. Industrial Equipment Liability Exclusion

10.1 Applies to industrial/commercial equipment.

10.2 No liability for:

• Downtime
• Business losses
• Operational delays

10.3 No guarantee of original performance restoration.

10.4 Not liable for third-party component failures.

11. Limitation of Liability

11.1 No liability for indirect or consequential damages.

11.2 Liability limited to service value.

12. Indemnity

Customers indemnify the Company against claims arising from misuse, undisclosed faults, or third-party modifications.

13. General Terms

13.1 Entire Agreement
13.2 Amendments
13.3 Governing Law: South Africa

14. Cooling-Off and Quote Expiry Clause

14.1 Quote Validity Period
All quotations issued by the Company are valid for a period of 7 (seven) days, unless otherwise stated in writing.

14.2 Expiry of Quote

• If the Customer does not accept the quotation within the validity period, the quote will automatically expire
• The Company reserves the right to:
• Reassess the device; and/or
• Issue a revised quotation

14.3 Customer Approval Requirement

• No repairs will be conducted without explicit Customer approval
• Approval may be provided electronically or in writing

14.4 Cooling-Off Principle (CPA Alignment)
In accordance with the Consumer Protection Act 68 of 2008:

• Customers have the right to decline a quotation without penalty, subject only to:
• Any agreed diagnostic fee; and
• Costs already disclosed and authorised

14.5 Post-Approval Cancellation

• Once repair work has commenced following Customer approval:
• The Customer may not cancel without liability for work already performed
• Any partially completed work will be billed proportionally

⚠️ 15. Important Notice – Limitation of Liability (CPA Section 49 Compliance)

THIS SECTION CONTAINS PROVISIONS THAT MAY LIMIT THE RISK OR LIABILITY OF THE COMPANY AND MAY CREATE RISK OR LIABILITY FOR THE CUSTOMER. PLEASE READ CAREFULLY.

15.1 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR BUSINESS INTERRUPTION.

15.2 Cap on Liability
THE COMPANY’S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC SERVICE RENDERED.

15.3 Data Loss Warning
THE CUSTOMER EXPRESSLY ACKNOWLEDGES THAT ALL DATA ON THE DEVICE MAY BE LOST DURING DIAGNOSTICS OR REPAIR. THE COMPANY SHALL NOT BE LIABLE FOR ANY DATA LOSS.

15.4 Transit Risk
ALL DEVICES ARE TRANSPORTED AT THE CUSTOMER’S RISK UNLESS EXPRESSLY AGREED OTHERWISE IN WRITING.

15.5 Industrial Equipment Limitation
THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS ARISING FROM DOWNTIME, LOSS OF PRODUCTION, LOSS OF BUSINESS, OR OPERATIONAL INTERRUPTIONS RELATED TO INDUSTRIAL OR COMMERCIAL EQUIPMENT.

15.6 Uncollected Devices
DEVICES NOT COLLECTED WITHIN THE STIPULATED PERIOD MAY BE SOLD OR DISPOSED OF TO RECOVER COSTS, AND THE COMPANY SHALL NOT BE LIABLE FOR ANY RESULTING LOSS.

15.7 Customer Acknowledgement
BY ACCEPTING THESE TERMS OR SUBMITTING A DEVICE, THE CUSTOMER ACKNOWLEDGES THAT THESE PROVISIONS HAVE BEEN DRAWN TO THEIR ATTENTION IN COMPLIANCE WITH SECTION 49 OF THE CONSUMER PROTECTION ACT.